Replacement Policy

At Miraya Fragrances, we strive to deliver premium quality products with every order. However, if something isn’t right, we’re here to help.

1. Eligibility for Replacement

We offer replacements only under the following conditions:

• You received a damaged product
• You received a wrong product
• The product is defective or leaking

⚠️ Note: Replacement requests must be raised within 48 hours of delivery.

2. Mandatory Unboxing Video

• An unboxing video is compulsory to process any replacement request
• The video must clearly show:
  • The sealed package
  • The opening process
  • The product condition

Without an unboxing video, replacement requests will not be accepted

3. Non-Eligible Cases

We do not offer replacements for:

• Change of mind after purchase
• Fragrance preference (liking/disliking a scent)
• Minor packaging imperfections that do not affect product usage
• Products used or partially consumed

4. Replacement Process

• Once your request is approved:
  • A replacement product will be shipped within 3–5 working days
  • No extra charges will be applied for approved replacements

5. How to Request a Replacement

Please contact us with the following details:

• Order ID
• Issue description
• Unboxing video
• Product images

📩 WhatsApp: +91 8100334877

6. Important Notes

• Miraya Fragrances reserves the right to inspect and verify the claim before approving a replacement
• In case a replacement is not available, a store credit or refund may be issued at our discretion