Refund Policy
At Miraya Fragrances, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Return Rules Summary
- Return Window: Returns are accepted within 7 days of the delivery date.
- Return Shipping: We offer Free Return Shipping for all eligible returns.
- No Restocking Fees: We do not charge any additional fees to process your return.
- No Final Sale Items: Every item on our store is eligible for return within the 7-day window, provided it meets the return conditions.
To be eligible for a return, your fragrance must be in the same condition that you received it:
- The item must be unopened and unused.
- It must be in the original premium packaging (boxes, inserts, etc.).
2. Damaged or Defective Goods
If your glass bottle (5ml, 15ml, or 50ml) arrives damaged or has a faulty spray mechanism, please contact us within 48 hours of delivery. We will arrange a free replacement or a full refund immediately.
3. How to Initiate a Return
- Contact Us: Email us at fragrancesmiraya@gmail.com or WhatsApp us at +918100334877 with your Order ID.
- Prepaid Label: We will email you a prepaid return shipping label.
- Pack & Ship: Secure the bottle in its original box and outer packaging to prevent transit damage.
- Inspection: Once we receive and inspect the item, we will notify you of the status of your refund.
4. Refunds
- Once approved, your refund will be processed to your original method of payment (Credit Card, UPI, etc.).
- Please allow 5–7 business days for the amount to reflect in your account.
- For Cash on Delivery (COD) orders, we will request your bank details or UPI ID to process the refund.